bpost

bpost in brief

bpost is Belgium's national postal and parcel carrier, handling both mail and parcels. Inside Belgium its network is the densest there is: alongside home delivery there are post offices, Post Points and parcel lockers where consumers can collect their order.

Why webshops choose bpost

Selling to Belgian consumers. A Belgian customer sees a name they know at checkout, and knows where to collect the parcel if they are not home.

Coverage inside Belgium. For delivery within Belgium, the national carrier's network is hard to match with a carrier serving the country from across the border.

Collection points and parcel lockers. Failed home delivery matters as much in Belgium as it does in the Netherlands. A dense collection network gives your customer an alternative rather than a second delivery attempt.

How bpost shipments run here

The order reaches our WMS through your sales channel. We pick with a barcode check per item, pack in the smallest suitable packaging and generate the bpost label while packing. The tracking link goes back automatically to the channel the customer ordered from.

If you sell in both the Netherlands and Belgium you do not have to choose: we agree per destination which carrier is used.

What happens between order and handover is set out under Shipping. If a Belgian shipment comes back, that runs through Returns.