The return process at a fulfillment partner can vary from one partner to another, but generally the process includes the following steps:

1. Return Request: If a customer wants to return a product, they will first contact the vendor to submit a return request. The vendor will then gather the customer information and the reason for the return.

2. Approval of return request: The seller will review the return request and determine if it meets the return requirements. If the return request is approved, the vendor will issue a return authorization to the customer.

3. Return shipping: The customer returns the product to the vendor's fulfillment partner along with the return authorization and any original packaging. The fulfillment partner will inspect the returned products to verify that they are in good condition and eligible for a refund or replacement.

4. Return processing: After the returned products are inspected, the fulfillment partner will process the return. This includes updating inventory, crediting the customer and providing reports to the vendor about the returned products and any refunds.

The returns process at a fulfillment partner may differ from the process at a vendor that manages the returns process internally. At a fulfillment partner, the returns process is centralized and streamlined, which can result in more efficient processing and lower costs. Fulfilment partners can also provide a returns portal where customers can submit their own return request and download a return label, further simplifying the process for the customer.

We offer our customers the option to submit returns through the customer portal. Also, they can also directly request a return label to send the shipment back to the warehouse. Upon receipt, the product is checked for saleability and may or may not go back into stock. Should there be any doubt, the necessary action is taken in consultation with the customer.